Add the product to your cart, enter your details and pay securely with Mercado Pago. You will receive a confirmation email and, once your order ships, your tracking number. If anything goes wrong, email us at contact@geraldinelustgarten.com.

We accept payments through Mercado Pago (debit card, credit card and PSE). We do not store your payment details; all transactions are processed in a secure, encrypted environment certified by Mercado Pago.

Email us as soon as possible. If your order has not been packed or shipped yet, we will do our best to help. Once it has shipped, it can no longer be changed, but you can request a return when you receive it.

Yes. We issue electronic invoices in Colombia. Enter your NIT with its verification digit (format: number + verification digit, e.g. 123456789-0), without periods or spaces.

Not at the moment. We currently ship only within Colombia.

Orders are delivered within 2 to 7 business days from dispatch. We will email you your tracking number as soon as your order ships. Business days do not include Saturdays, Sundays or public holidays.

Once your order ships, we will email you your tracking number. You can also log in to your account to see your order history and status. If you did not receive the email, contact us at contact@geraldinelustgarten.com.

Yes. You can request a return within 15 days of delivery, and returns are free: we arrange the pickup. Items must be new and unworn, with their tags and original packaging. Items marked Final Sale / Sale / Clearance cannot be returned.

To request a return, email us at contact@geraldinelustgarten.com with your order number, the reason for the return and, if applicable, photos. For full details, see our Shipping & Returns policy.

Refunds are issued to the original payment method once we receive and inspect the item. Depending on your bank, it may take 3 to 10 business days to appear in your account.

Email us within 48 hours of delivery at contact@geraldinelustgarten.com with photos of the packaging and the item. Once we have reviewed your case, we will replace the item or issue a refund, depending on availability.

Each product includes a size guide with measurements in centimeters. The charts are for reference and may vary slightly depending on the design and production process. If you would like personalized advice, email us at contact@geraldinelustgarten.com.

You can save your addresses, view your order history and status, and check out faster next time.

Click “Forgot your password?” on the login page and follow the instructions we will send you by email.

Log in to your account and go to your account settings. If you need help, email us at contact@geraldinelustgarten.com.